FAQ

Our hair is sourced from the Southern China region, where individuals willingly donate their hair. These donors are compensated fairly for their individual contributions, ensuring the highest quality and authenticity in our products.

What Does "Ethically Sourced" Mean?

"Ethically sourced" means that the hair used in our extensions is obtained through practices that prioritize respect for people and the environment. Here are the key aspects of our ethical sourcing:

  1. The hair is collected from individuals who choose to sell their hair willingly, with fair compensation provided for each donation.
  2. We ensure that the individuals who sell their hair are paid fairly for their contributions, maintaining respect for their labor and choices.
  3. We work closely with trusted suppliers to guarantee full transparency regarding the sourcing process, ensuring ethical standards are met every step of the way.
  4. The collection and processing of hair are done in a sustainable manner, minimizing waste and promoting environmental responsibility.

Why Ethical Sourcing Matters

Ethical sourcing ensures that our hair extensions are of the highest quality while supporting fairness and dignity for those involved in the collection process. Our commitment to ethical sourcing means you can feel confident that your hair extensions are not only beautiful but also produced with respect for human rights and the environment.

1. Cuticle-Intact Quality

We use only 100% virgin human hair with cuticles aligned in one direction, ensuring long-lasting, tangle-free extensions.

2. No Harsh Chemicals

Our slow colour bath method avoids acid baths, harsh bleaches, and silicone coatings — preserving the hair’s natural strength and integrity.

3. Hand-Selected Raw Hair

Every bundle begins with premium raw hair, selected for health, softness, and consistency.

4. Split-End Removal

Hair is pulled by hand to remove damaged ends, resulting in smoother, more uniform strands.

5. Double-Needle Wefting

We use a reinforced sewing method to reduce shedding and keep the wefts secure during wear and installation.

6. Soft Water Rinsing

We use soft water during the cleansing process, which helps maintain the natural softness and purity of the hair.

7. Air-Dried, Not Heat-Damaged

Hair is air-dried in a temperature-controlled environment to preserve its natural texture and prevent heat damage.

8. Slow Colour Processing

Our extended colour development timeline protects the hair from overprocessing and helps retain its natural elasticity and shine.

9. No Coatings, No Fillers

What you see is what you get — no silicone, coatings, or artificial enhancements. Just real, healthy hair.

10. Consistent Quality Control

Every bundle is sorted and weighed by hand to ensure consistency, accuracy, and a professional-grade final product.

Yes, our extensions are designed to look and feel completely natural. They air-dry with a soft, subtle wave and do not frizz or puff, blending seamlessly with your own hair. Because we use 100% cuticle-intact, virgin human hair, the texture and movement mimic natural, healthy hair — whether styled or left to air dry.

1. Mane Tips (Semi-Permanent)

  • What Is i? Individual strands of hair attached to your natural hair using a keratin tip, secured with a single bead. This method ensures a seamless, lightweight attachment that blends naturally with your hair.
  • Duration : 4-6 weeks before needing a touch-up or repositioning.

2. Volume Wefts (Semi-Permanent)

  • What Is it? A thick weft of hair that is sewn into your natural hair. This technique is ideal for adding volume and thickness without significant length increase.
  • Duration : 6-12 weeks before requiring maintenance or repositioning.

3. Genius Wefts (Semi-Permanent)

  • What Is It? A weft of hair that is sewn into your natural hair, providing a fuller, thicker look. Unlike traditional bonded wefts, the Genius Wefts are sewn in, offering a lightweight and natural feel.
  • Duration : 6-12 weeks.

4. Mane Seamless Pro Grade Clip-Ins (Day-to-Day)

  • What Is It? Clip-in extensions that are perfect for temporary use. These are easy to install and remove, allowing for volume and length on demand.
  • Temporary – can be worn for the day or night and removed before bed.

Yes — our extensions can be coloured by licensed professionals only, using deposit-only, professional-grade products. We do not recommend using bleach or any harsh chemicals, as this can compromise the quality and longevity of the hair.

To protect your extensions and ensure the best results, we strongly recommend having any colour services performed by a certified Maneware specialist.

Please note: If the extensions are chemically altered in any way, or if you choose to colour them without purchasing through a Maneware specialist, your warranty will be void.

• Use professional-grade, sulphate-free products to maintain softness and prevent drying.

• Always apply a heat protectant before styling with hot tools.

• Limit excessive heat styling to prolong the life of the hair.

• Sleep on a satin or silk pillowcase to reduce friction, frizz, and breakage.

• Use silk or satin scrunchies to gently tie hair back without pulling or causing static.

Proper care helps extend the life of your extensions and keeps them looking smooth, soft, and natural.

The longevity of your hair extensions depends on your lifestyle and maintenance. With proper care, our extensions will last 8 to 12 months or more. Regular upkeep and following recommended hair care practices can significantly extend their life. Our brand features 12 carefully curated colours, allowing us to maintain high production standards to ensure consistent quality throughout the entire process and helping us preserve the integrity of our extensions. Additionally, all our hair extensions come with a six-month warranty for added peace of mind.

Choosing the right hair extensions for your hair type can make all the difference in achieving a natural and seamless look. Here are two great options to help you find the perfect fit for your hair:


You can find a stylist who specializes in hair extensions by using our Salon Finder tool. A professional stylist can assess your hair type and recommend the best extensions, ensuring they match your texture, color, and desired look.

If you'd prefer expert advice, you can reach out to our team at Maneware. We'll help you choose the best extensions for your hair type and guide you through the entire process. Email us at hello@manewarehairextensions.com to get started.

Shipping

Maneware processes orders Monday to Saturday through our online store. Our shipping days are Monday to Friday, and orders placed before 3 PM on weekdays will be shipped by the end of the same business day. Orders placed over the weekend will be processed and shipped on Monday.

You can choose to pick up your order in-store or select your preferred shipping method at checkout.

Regular shipping: Delivered within 2 to 3 business days.

Expedited shipping: Delivered within 1 business day (available at checkout).

• In-store pick-up: Free pick-up option available Monday to Saturday.

Please note that holidays may affect shipping times. If you have specific shipping requirements, feel free to reach out to us at hello@manewarehairextensions.com before placing your order.

Once your order is placed, you will receive an email with tracking information. Please note that any orders modified or changed after confirmation may be subject to additional shipping charges.

Maneware is not liable for lost or stolen parcels after delivery. Please ensure that all shipping information is correct and add any shipping notes to avoid delays. We advise that once you receive your tracking information, you ensure the package is received in a secure location to prevent any issues with loss or theft.

Once your order is placed, you will receive an email with tracking information. Please note that any orders modified or changed after confirmation may be subject to additional shipping charges.

Canada: 1 - 3 business days

USA - 5 business days (Please note, this does not include potential delays at customs).

Shipping fees are non-refundable, and these timelines do not account for any customs-related delays.

Taxes will be charged at checkout. Duties/Taxes may apply to international shipments, and any additional charges are the responsibility of the customer. Maneware does not charge duties or taxes—these charges vary from country to country. Please contact your local customs office for further information on duties and taxes that may apply.

By law, Maneware must declare all items at full price on international shipments. If you refuse the shipment upon delivery, you will be responsible for any charges and fees incurred. The amount for these charges will be deducted from your return.

Return Policy

We accept returns on all unused, uninstalled, and unaltered hair extensions within 20 days of the original purchase date. Extensions must have the original seal sticker intact—once the seal is broken, the product is no longer eligible for return due to health and safety regulations.

the MANE Seamless Clip-Ins, a tester piece is included to help ensure colour matching before opening the full package. If the tester does not match your desired colour, please refrain from opening the rest of the package. Opened clip-in packages are non-refundable.

If returning clip-ins, all pieces—including the tester—must be included for a return to be accepted.

For any return inquiries, please contact us at hello@manewarehairextensions.com.

Email us at hello@manewarehairextensions.com Include your invoice number and reason for return.

  • Hair extensions must be returned unopened and in their original packaging with safety seal intact. Returns should be accompanied by a copy of your invoice. 
  • If you are requesting an exchange,  We recommend placing an exchange order immediately.

 Return Address - Maneware Hair Extensions Unit 101-17696 65A Ave SURREY BC V3S 5N4